Monthly Server Management

Our expert Linux admins can take care of your servers on a monthly basis so you can focus on your business.

Basic Support

R
500
  • Up to 3 tickets per month
  • 5 minutes response time
  • Initial server optimization
  • Initial server hardening
  • Daily server updates & patches
  • Control panel installation
  • Deactivation of unused services
  • Name server setup
  • Initial firewall setup

MODERATE SUPPORT

R
1065
  • Up to 10 tickets per month
  • Everything from Level 1
  • +
  • Advanced firewall management
  • Software installation/configuration
  • DNS management
  • Website performance tuning
  • Third party software installation

EXTENSIVE SUPPORT

R
2115
  • Up to 15 tickets per month
  • Everything from Level 2
  • +
  • Managed backups
  • Kernel upgrades
  • SSL certificate diagnostic
  • Enhanced server security & optimization
  • Website migrations
  • Proactive monitoring

ALL-INCLUSIVE SUPPORT

R
2775
  • Up to 15 tickets per month
  • Everything from Level 3
  • +
  • PCI DSS audit
  • Malware investigation & resolution
  • Spam investigation & resolution
  • Best effort third party application support and troubleshooting
  • Outage and intrusion forensics
200+
Managed servers by our Linux experts on a daily basis
1500+
Answered and resolved tickets in the past 3 months
16+
Hosting companies using our LEGENDARY support services
4/ 5
Rating by our HAPPY customers
Support Features

Our main objective is to consistently meet or exceed the technical support requirements of our clients.

24/7 availability - We are here when you need us

Over 3k managed servers and happy customers through the years

Less than 10 minutes average response time to tickets

Knowledgeable and experienced Linux admins

Lots of features and out of the (server) box solutions

India, South Africa & USA based support teams

How It Works

YOU SIGN UP FOR A SUBSCRIPTION

  1. User Registration
  2. Make First Payment
  3. Send Us Your Company NDA

 SUPPLY US, WITH LOGIN DETAILS

After we sign your Company NDA, We will get down to your subscription package and dig down any of your Linux Server Problem at lightning speed.

Frequently asked questions

Which control panels do you support?

Our support extends but is not limited to WHM/cPanel, DirectAdmin, Webmin/Virtualmin, ISPConfig and VestaCP.

Can I upgrade my server management plan?

Yes! You can upgrade your plan any time without any additional costs or fees.

How should I contact you?

You can initiate a live chat session or send us an email to serversupport@cityhost.co.za

Which operating systems do you support?

Our proficiency is extended but not limited to CentOS, Ubuntu, Debian, Fedora, OpenSUSE, Scientific Linux and more…

What are the qualifications of the support staff?

Our Linux engineers hold many professional certifications including: RHCT, RHCE, CCNA, CompTIA Linux+. That combined with the sweet balance of experience and boldness that our senior and junior engineers have to offer is a certainty for success.

What payment methods do you accept

We currently accept payment by credit cards, debit cards (PayFast) or Paypal.

Where are you located?

We are located in Sandton, Johannesburg, RSA.

Do you have a money back guarantee?

Yes, we do. If for some reason you do not like our service you can cancel within 7 days for a full refund.

How long are you in the support business?

We are providing support to clients from all over the world for more than 4 years now.

Can I reach you at 3AM?

Yes, you can. We are online 24/7, we never take vacations, we never sleep. Our Support Teams, interrotate continentally.